Support for your shift.

What to include in your message

• Your name and the email address associated with your individual account.
• What you were trying to do and what happened.
• The app version, shown at the bottom of the More tab.
• A screenshot, only if it does not expose sensitive information about a person or property.

Never send your password, verification codes, one-time access links or alarm codes.

How your message is handled

When you write to administracion@megabau.cl, Megabau receives the name and email address associated with the individual account that you provide, the message text, and, if attached, screenshots or other files.

Support correspondence is used to identify and respond to the request, restore access, investigate failures or incidents, and protect service security and continuity.

It is retained only for as long as necessary to resolve and document the request, meet contractual or legal obligations, protect security, or resolve disputes; it is then deleted through an authorized process.

Access and password

Each team member uses an individual account. If you have forgotten your password, request a new link from the operations dashboard sign-in screen. Links are temporary and can be used only once.

Syncing and photos

If a shift does not update, confirm that the iPhone is online, return to Shift and pull down once. Do not repeat actions while the app says it is syncing. If the problem continues, send the status message shown by the app.

Operational photos are uploaded privately. Do not forward them to personal accounts or publish them outside authorized channels.

Privacy and security

To report unrecognized access, a lost iPhone or accidental exposure of operational information, write to the support channel as soon as possible and provide only what is needed to identify the incident.

Channel availability

Megabau does not currently publish a guaranteed response time. Administration reviews messages and prioritizes access, security and active-shift continuity issues.